Dear Patient,

We would like to know how we can improve our service to you and how you perceive our surgery and staff. 

To help us with this, we have a patient group that meets on a quartely basis throughout the year. If you are unable to attend meetings we can keep you up to date through email. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

Please contact The Surgery if you are interested in joining our group.

Many thanks for your assistance

Tara Woolgar  

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

DES Report and Action Plan 2013-14

Following a number of patient group meetings throughout 2013-14, as well as in-house patient survey and other general feedback, we have put an initial action plan into place for 2014-15.

The directed enhanced service end of year report and action plan for 2013-14 is attached below. Should you wish to discuss any of these areas then please contact Tara Woolgar, Practice Manager to arange a convienient time.

Many Thanks to everyone during the year for their input, support and feedback.

PPG_Report_-_March_14.docx

DES Report and Action Plan 2014 - 15

Following a number of patient group meetings throughout 2014-15, as well as in-house patient survey and other general feedback.

The directed enhanced service end of year report and action plan for 2014-15 is attached below. Should you wish to discuss any of these areas then please contact Tara Woolgar, Practice Manager to arange a convienient time.

Many Thanks to everyone during the year for their input, support and feedback.

Reporting Template PPG Mar 2015 completed Philip Hawken Chair.doc

The Surgery at Lyminge 

Patient Participation Group

Aims & Objectives

By Working Together and Understanding the Needs of the Patients and the Surgery, we aim to:

1. Learn more about The Surgery’s patients’ experiences.
2. Make sure services are designed and adapted to respond better to patients’ needs.
3. Tap into the enthusiasm and energy of patients to make long-term improvements.
4. Develop and encourage closer relationships between staff and patients.
5. Promote patient education.
6. Improve the quality of care provided by The Surgery.
7. Identify ways of meeting patients’ needs more appropriately.
8. Be able to use information provided by patients to help make improvements.
9. Make sure changes make sense to those that are affected by them.

If you would like to get involved with the Patient Participation Group please email us at kmicb.lymingesurgery@nhs.net

You can read the minutes of the Patient Group meetings below

PPG Minutes 06/10/2022